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What Is a Service Level Agreement (SLA)? Definition, Metrics, Processes, and Best Practices | Spiceworks
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What Is a Service Level Agreement (SLA)? Definition, Metrics, Processes, and Best Practices | Spiceworks
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Interpreting SLA and related nomenclature in terms of Cloud Computing: A layered approach to understanding service level agreements in the context of cloud computing : Bose, Rajesh, Sengupta, Satadru, Roy, Sandip: Amazon.es:
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